Hello friends & fellow pet lovers! I wasn’t sure whether or not to ‘blog’ this, but I really think that honesty is the best policy! So… here goes! It was brought to my attention this morning that a photo pack from the AAPS Fundraising shoots, posted out on April 9, wasn’t delivered to the recipient… normally this wouldn’t be a problem as the client would call or email me, I’d provide a reprint, repost the photographs, client would receive them and the problem would be solved to everyone’s satisfaction!

At urban tails pet photography we take pride in the service we provide to each of our clients and always strive to offer great service and provide clients with amazing photography, but unless a problem or issue is brought to our attention, we cannot fix it!  Unfortunately, rather than get in touch with me and let me know that their pack wasn’t received, a client waited nearly 2 weeks without notifying me of the problem and then made a complaint to the AAPS about my lack of service!

My sincere apologies go out to the client whose files were affected – the files are currently being reprinted and will be posted tomorrow. I ask if anybody else is in that situation to get in touch with me immediately! I’ve now found 2 separate clients who have had this problem so I fear that there may have been a postal issue (3 weeks ago I received 20 letters, all bundled up, addressed to many different recipients, all dated 4 weeks earlier, in my post office box!!!)

As a small business owner of nearly 5 years, I know that unless I provide great service I won’t continue to stay in business for another 5! And I want to – I love you guys! But it works both ways… I cannot fix a problem unless I know about it!

So, if you have been affected by this, or any other problem, I just ask you to get in touch with me as soon as you can,  I’ll fix the problem immediately and everyone will be happy! It just makes sense, unless I know about a problem I cannot fix it!

I hope you have a great week, a safe and happy weekend, and just remember that customer service actually works both ways – unless you bring a problem to the attention of the business owner, you’ll never know just what they can do to solve the problem! And sometimes you’ll even get a bonus for your troubles!